Privacy Policy

Royal VIP Luxury Cleaning LLC (“Royal VIP,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or use our services.

1. INFORMATION WE COLLECT

We may collect the following types of information:
Personal Information
• Name
• Phone number
• Email address
• Service address
• Appointment details
• Payment information (processed securely via third parties)

Automatically Collected Information
• IP address
• Browser type
• Device information
• Website usage data

2. HOW WE USE YOUR INFORMATION

We use your information to:
• Provide cleaning and home support services
• Schedule and confirm appointments
• Respond to customer inquiries
• Send service updates and reminders
• Improve our website and services
• Comply with legal obligations
• Send marketing communications (with consent)

3. TEXT MESSAGING COMMUNICATIONS (TCPA / A2P COMPLIANT)

By providing your mobile number, you consent to receive text messages from Royal VIP Luxury Cleaning LLC, including:
• Appointment confirmations
• Service reminders
• Customer care messages
• Promotional offers (if opted in)
Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP. For help, reply HELP or contact us at:
• 📞 (760) 688-0633
• 📧 info@royalvipluxurycleaning.com
Consent is not a condition of purchase.
We do not sell or share mobile information with third parties for their marketing purposes.

4. VETERAN ASSISTANCE NOTICE

Royal VIP Luxury Cleaning LLC provides non-medical home support and cleaning services.
We may help connect veterans and surviving spouses with independent VA-accredited agents for assistance with Aid & Attendance benefit applications.
⚠️ Important:
• We are not the Department of Veterans Affairs
• We do not guarantee benefit approval
• Benefit decisions are made solely by the VA

5. NON-MEDICAL SERVICES DISCLAIMER

Royal VIP Luxury Cleaning LLC provides:
• Residential cleaning
• Commercial cleaning
• Non-medical home support
• Companionship services
We do not provide:
• Medical care
• Nursing services
• Medical advice

6. HOW WE SHARE INFORMATION

We may share information with:
• Service providers and contractors
• Payment processors
• Technology vendors
• Legal authorities when required by law
We do NOT sell personal information.

7. CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)

If you are a California resident, you have the right to:
• Request access to your personal information
• Request deletion of your information
• Request correction of inaccurate data
• Opt out of the sale or sharing of personal information

To submit a request, contact:
📧 info@royalvipluxurycleaning.com 📞 (760) 688-0633
We will respond in accordance with California law.

8. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is 100% secure.

9. THIRD-PARTY LINKS

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

10. CHILDREN’S PRIVACY

Our services are not directed to individuals under 18. We do not knowingly collect data from children.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Updates will be posted with a revised effective date.

12. CONTACT US

Royal VIP Luxury Cleaning LLC
16888 Nisqualli Rd., Suite 200 - 6
Victorville, CA 92395

📞 (760) 688-0633
📧 info@royalvipluxurycleaning.com
🌐 https://www.royalvipluxurycleaning.com

SMS Terms

By opting into SMS from Royal VIP Luxury Cleaning LLC, you agree to receive conversational, customer care, appointment reminder, and marketing messages. Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help. Consent is not a condition of purchase.

Service Terms & Conditions

Royal VIP Luxury Cleaning LLC

1. SERVICES PROVIDED

Royal VIP Luxury Cleaning LLC provides residential cleaning, commercial cleaning, and non-medical home support services. All services are subject to availability and confirmation.
We do not provide medical care, nursing services, or medical advice.

2. APPOINTMENTS & ACCESS

Clients agree to provide safe and timely access to the service location. Failure to provide access may result in a cancellation or rescheduling fee.

3. PAYMENT TERMS

Payment is due as agreed at the time of booking unless otherwise stated in writing. We reserve the right to require deposits for certain services.
Late or declined payments may result in service suspension.

4. CANCELLATION & RESCHEDULING

Clients must provide at least 24 hours’ notice to cancel or reschedule.
Royal VIP Luxury Cleaning LLC reserves the right to charge a reasonable cancellation fee for late cancellations or no-shows.

5. SATISFACTION POLICY

If you are not satisfied with your cleaning service, you must notify us within 24 hours of service completion so we may address the concern.

6. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Royal VIP Luxury Cleaning LLC shall not be liable for indirect, incidental, or consequential damages arising from the use of our services.

7. VETERAN ASSISTANCE DISCLOSURE

Royal VIP Luxury Cleaning LLC may help connect veterans and surviving spouses with independent VA-accredited agents for assistance with Aid & Attendance benefit applications.
We are not the Department of Veterans Affairs and do not guarantee benefit approval.

8. SMS COMMUNICATIONS

By providing your phone number, you consent to receive service and marketing text messages from Royal VIP Luxury Cleaning LLC.
Message frequency varies. Message and data rates may apply.
Reply STOP to opt out or HELP for assistance.
Consent is not a condition of purchase.

9. AGE REQUIREMENT

Services are intended for individuals 18 years of age or older.

10. CHANGES TO TERMS

We may update these Terms at any time. Continued use of our services constitutes acceptance of the updated Terms.

11. CONTACT INFORMATION